Source: https://twitter.com/askGSTech/status/954949175891890176 Jan 22, 2018
New Self Help Portal, enables taxpayers to articulate and explain the issues faced by them in effective manner from January 22, 2018. The portal will be available soon.
Email helpdesk@gst.gov.in will be discontinued.
This new facility will enable taxpayers to:
- Raise tickets themselves by providing all required information.
- Reduce to and fro communication between the help desk and taxpayers, helping to reach a faster resolution.
- Check the progress of his/ her ticket that was raised in the past, with latest status.
- Check the resolution comment in case the ticket is closed.
- Get effective provisions of resolution of known errors generally faced along with the links of FAQs.
